Cluable vs Tidio
Tidio bundles human live chat, marketing flows, and an AI agent called Lyro, metered by conversations per month. Cluable does one thing: an AI widget that answers visitor questions from your public pages, at a flat yearly price. Both aim at small teams, so the differences are worth spelling out.
Choose Tidio if you want humans in the chat.
- You or your team want to reply to visitors live, with AI as a first line.
- You want a free plan to start on.
- You want marketing automations, and channels like Messenger and WhatsApp in one inbox.
- You want a mobile app your team answers from.
Choose Cluable if nobody is going to staff a live chat.
- You want visitor questions answered around the clock without anyone on duty.
- You want a flat yearly price instead of a meter on AI conversations.
- Your answers already live on your site, and you want them cited back to visitors from the source.
- You want setup in minutes: paste your URL, pick the pages, embed one snippet.
The differences, plainly
Tidio details from their public pricing page, checked August 16, 2026. Spot something outdated? Tell us at hello@cluable.com and we will fix it.
What Tidio has that Cluable does not
No fine print, these are real differences. If any of them is essential to you, Tidio is the right choice and we would rather you know now.
- Human live chat, with a team inbox and a mobile app
- A free forever plan
- Marketing flows and campaign automations
- Messenger, Instagram, and WhatsApp in one inbox
The arithmetic on AI conversations
Lyro is priced by how many conversations the AI is allowed to have. Cluable is priced flat. Here is a year of each, at the smallest real allocation.
- $32.50 a month for up to 50 AI conversations
- Busier months need a bigger allocation
- One flat charge of $348 a year
- No cap on visitor messages, no per-conversation meter
Tidio prices from their public pricing page, checked August 16, 2026. Note the units differ: Tidio meters conversations, Cluable counts individual visitor messages, and one conversation usually holds several messages. That is why our Starter cap of 500 messages is not 10 times a 50-conversation allocation.
Asked before switching
How is Cluable different from Lyro?
Both answer visitor questions with AI. Lyro is one part of Tidio’s live chat suite and is metered by conversations per month. Cluable is only the AI widget, learns from the public pages you pick, cites its sources, and charges one flat yearly price per bot.
Does Cluable have live chat for my team?
No. There is no human live chat in Cluable. When the AI is not sure it says so and offers the visitor your contact route, and your dashboard shows what it could not answer.
Is there a free plan?
No. Every bot starts with a 7-day trial with everything unlocked and no card required. If a free forever tier is the priority, Tidio has one.
What does the AI actually know?
The public pages you choose when you set the bot up, nothing else. It cites the page it answered from and re-reads your pages when they change. It can not look up orders or accounts.
More general questions live on the FAQ page, and the crawling details on how it works under the hood.
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